Answer the call

Website chats improve service for hearing-impaired customers


You probably are familiar with the childhood game, "Telephone," during which a phrase is verbally passed down a line of players until it becomes hopelessly garbled. Think about having to play that game every day.

For hearing-impaired and deaf people, communication challenges are a fact of life. Trying to communicate with home service companies such as roofing contractors by way of teletype or interpreters can be frustrating. By the time a message, problem or desired service is communicated, the meaning may be far from what the customer intended. Any back and forth communication necessary to determine quotes, appointment times and home access can further complicate matters.

By offering website chat services, your roofing company can fully engage all customers while expanding business opportunities.

An overlooked demographic