Coaching toward success

A chief learning officer can help family businesses

Successful people, it is said, never stop learning. And now there is a niche market of individuals dedicated to helping family-owned businesses run more smoothly and without conflict: chief learning officers.

A July 6 The New York Times article explains this burgeoning industry can assist with aligning family members' interests so they can make better decisions for their businesses.

Greg McCann, founder of McCann & Associates, DeLand, Fla., is a chief learning officer and counselor to family businesses.

He told The New York Times that encouraging families to shift their focus toward unity can be difficult, but his discussions with them bring more clarity about the family's goals, who they are and what they want. In addition, he says families are forced to talk about issues they may have been ignoring for years.