A few months ago, during a coaching session with a client, the
client asked me, "What do you think I should do about an employee
who frequently interrupts me to get my input regarding how to
I am often asked this question by my clients. This predicament
usually stems from poorly or inadequately documented business
systems that can cause a manager to be viewed as the all-knowing
person to answer questions. As a result, employees come to depend
too heavily upon the manager's presence, experience and
So to answer my client's question, I responded the way I always
do: "You need to 'Ferberize' your employee."
Log in or register for FREE access to this article and other Professional Roofing online content.