As W. Edwards Deming once said: "A system is a network of
interdependent components that work together to try to accomplish
the aim of the system. A system must have an aim. Without the aim,
there is no system."
In the roofing industry, there are various "systems" that have a
common aim: providing roofing services to customers nationwide. Two
of these systems, Tecta America Corp., Skokie, Ill., and Nations
Roof LLC, Lithia Springs, Ga., encompass many divisions throughout
the U.S. Although both organizations own all their division
companies, Tecta America's companies retain their respective names
and identities. In contrast with these two companies, RoofConnect
is a Dallas-based professional roofing trade organization
comprising independent commercial roofing companies throughout the
But how do these organizations communicate and coordinate among
their various divisions? How do each system's components work
together to meet its aims?
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