July 2009

Connecting the dots

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Learn how three nationwide roofing organizations coordinate their operations

by Ashley St. John
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As W. Edwards Deming once said: "A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system."

In the roofing industry, there are various "systems" that have a common aim: providing roofing services to customers nationwide. Two of these systems, Tecta America Corp., Skokie, Ill., and Nations Roof LLC, Lithia Springs, Ga., encompass many divisions throughout the U.S. Although both organizations own all their division companies, Tecta America's companies retain their respective names and identities. In contrast with these two companies, RoofConnect is a Dallas-based professional roofing trade organization comprising independent commercial roofing companies throughout the U.S.

But how do these organizations communicate and coordinate among their various divisions? How do each system's components work together to meet its aims?

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