January 2013
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On cloud nine

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A cloud-based account management platform offers improved productivity for your business

by Chris Walker
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Thousands of blog posts, hundreds of printed articles and dozens of books have been written about how software—and, more recently, mobile applications—can streamline processes, improve productivity and increase profitability for roofing contractors by collecting real-time data, generating reports and proposals, enabling customers to submit service calls, and more. Digital process automation and the availability of real-time information can create efficiencies and reduce expenses, but when it comes to software solutions for the roofing industry, there is no shortage of options to consider.

Many options

With a simple Google search, you can find a list of purveyors offering everything from large-scale end-to-end core technology solutions to specialty project management or estimating systems to simple mobile applications that calculate the slope of a roof. There are mobile applications that enable roof system inspectors or estimators to send customers on-site roof system inspection reports or complete applications for developing bid proposals—complete with pictures and in some cases video—with just a few taps to the mobile screen before leaving the roof.

Improving process efficiencies and reducing costs by leveraging technology is hardly a new phenomenon. Large-format digitizers became available in the early 1990s. More recently, satellite and aerial photographs have helped gather measurement data remotely, and now there are digital solutions for project management, GPS-enabled fleet tracking, customer contact management, job estimation, service dispatching and more. All these choices create a common question for roofing contractors looking to leverage technology to improve customer service and their bottom lines: How do I choose the right...



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