The next time a big decision presents itself, try something new:
Don't make it—at least not right away. Except in emergencies,
there can be great value in delaying decision-making in favor of
Thinking gray is a concept developed by Steven Sample, president
of the University of Southern California in Los Angeles. It
involves acting counter to leadership instincts that dictate
finding solutions quickly.
According to Sample, instincts can make leaders susceptible to
using heuristics, or mental shortcuts, when assessing information.
Although heuristics help make simple decisions in life, such as
choosing what to eat in the morning or finding a tie to match one's
suit, leaders are paid to make complex decisions. They need to use
more complex processes. And though it is natural to want to respond
immediately when asked to make a decision, stopping the action and
applying "gray" thinking dramatically can improve the quality
Log in or register for FREE access to this article and other Professional Roofing online content.