April 2006
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Managing change | Workplace

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Managing change

by Carol Kinsey Goman, Ph.D.
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I've spent the past 20 years helping individuals and organizations thrive on change. Yet recently, I've seen business owners repeating their mistakes managing change. Have we learned nothing about managing change?

I don't mean to minimize the complexity and chaos managers face. Constant change can result from technology, a turbulent economy, reorganization, demanding customers and competition. And workers increasingly are skeptical about committing to business strategies that constantly are being redefined.

Therefore, success belongs to those who can maintain a resilient, positive and engaged work force while dealing with change. Following are the most common mistakes leaders make managing change and lessons to reinforce.



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