Are your customers ranting or raving? 
by Jeanne Schehl, ED.D.
Managing your business's online reputation is as important as the products or services you offer.

Handling customer complaints

What's the intention? 
by Brian P. McCormick
Whether a letter of intent can serve as a basis to recover costs incurred from preparatory work on a reroofing project depends on several factors.

A new standard for single-plies 
by Stanley Graveline, Ralph Paroli and Maureen Sertich
A new ANSI standard will facilitate communication about the environmental and social effects associated with the production and use of single-ply roof membranes.

Storm woes, foes & kudos 
by Chrystine Elle Hanus
Buckley Roofing reroofs Wichita, Kan.-based Friends University's Davis Hall. The company received an NRCA 2012 Gold Circle Award in the Outstanding Workmanship—Steep-slope category for its work.

Thinking outside the seam 
by Jason P. Wilen, AIA, CDT, RRO
Electromagnetic induction welding systems offer an alternative to mechanically fastened roof membranes.

Focus 
A U.S. Court of Appeals curtails the period of time companies can be cited for Occupational Safety and Health Administration reporting violations.
by Ambika Puniani Bailey

Tech Today 
NRCA's and the Midwest Roofing Contractors Association's limited testing of polymer-modified bitumen sheet products shows some products do not comply with applicable physical property requirements.
by Mark S. Graham

Capitol Hill 
NRCA is seeking reform to the "Energy Efficient Commercial Buildings Deduction" tax incentive. The reform would spur job growth in the construction industry.
by Brandon Audap

As I was saying … 
The Department of Labor and Internal Revenue Service have announced plans to be more aggressive in their investigations of independent contractors. Roofing contractors should be familiar with federal and local state laws.
by Bill Good

Flashings 

Details 

Briefings 

New Ideas 

The Roofing Marketplace