Ferberize employees

A few months ago, during a coaching session with a client, the client asked me, "What do you think I should do about an employee who frequently interrupts me to get my input regarding how to handle problems?"

I am often asked this question by my clients. This predicament usually stems from poorly or inadequately documented business systems that can cause a manager to be viewed as the all-knowing person to answer questions. As a result, employees come to depend too heavily upon the manager's presence, experience and decision-making abilities.

So to answer my client's question, I responded the way I always do: "You need to 'Ferberize' your employee."

A helpful technique

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