This is how Fred Kohler, service manager for GSM Roofing Inc.,
Ephrata, Pa., describes Richard Heilinger, GSM Roofing's service
specialist. Kohler, Heilinger's supervisor, says Heilinger's
roofing knowledge is unmatched.
"He has an intuitive understanding of roof systems," Kohler
says. "It doesn't matter what the roof system is—he
understands them all. And his memory is ridiculous, even regarding
roof systems our company hasn't installed. My wife and I own a
building in Lancaster, Pa., and without even seeing it, he told me
every detail about it. He knows more about my building than I
"It's mind-boggling sometimes," he continues. "His wealth of
knowledge is over-the-top. He can tell you the history of every
building and roof system. It doesn't seem possible that somebody
knows so many facts—correct...
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