November 2004

A matter of trust

A matter of trust 4 stars4 stars4 stars4 stars4 stars

Contractors, consultants and building owners discuss important aspects of establishing a relationship

by Krista Berns
Be the first to comment

To be successful, roofing contractors and roof consultants must possess a vast knowledge of the roofing industry. In addition, these professionals must continually develop one of the most important characteristics for any business—excellent customer service skills.

To determine what denotes excellent customer service, Professional Roofing asked roofing contractors, roof consultants and building owners to answer the following questions: What is the most important thing in establishing a relationship with a customer, and how do you maintain that relationship?

Respondents representing roofing contractors include Dennis Conway, co-owner and vice president of Commercial Roofers Inc., Las Vegas; Alex Hernandez, vice president of Clark Roofing Co., Broadview, Ill.; and Rod Wetherbee, vice president of Wayne's Roofing Inc., Sumner, Wash. Responding roof consultants include Ray LaTona, regional vice president for Simpson, Gumpertz & Heger Inc., San Francisco; Ted Michelsen, president of Michelsen Technologies, Lakewood, Colo.; and Luther Mock, RRC, managing partner of EDIFIS Building Exterior Solutions, Fort Wayne, Ind. Responding building owners include Mike Dietrich, manufacturing project engineer at Turtle Wax Inc., Bedford Park, Ill.; and Bud Lewis, senior planning specialist at Army Reserve Installation Management, Little Rock, Ark.

To read the article in its entirety, please log in or register (registration is free).

Log in or register for FREE access to this article and other Professional Roofing online content.

Not a user?

Register now for free access
  • Full access to every article
  • Online Web exclusive information
  • Photo gallery
  • Breaking news
  • Online classified ads

Already a user?

Log in now

User name:



Login help
Click here to have your user name and password emailed to you.

Comments (0) Login to post a comment or rating
There are no comments posted.