Contents

APRIL 2017 | VOL. 47 ISSUE 4

FEATURES

Is the customer always right? - How saying "no" can create a positive response


A new twist - New fall-protection rules add another layer of regulations


Reroofing the last frontier - Rain Proof Roofing restores the roof on Eareckson Air Station's Hangar 6 in Alaska


Battling microorganisms - Asphalt shingle manufacturers address algae staining through products and warranties


Are millennial buyers a myth? - What you need to know to sell to different generations of homeowners


COLUMNS

Focus
Tech Today
Capitol Hill
As I was saying …

DEPARTMENTS